Privacy Policy

The protection of your personal data is vital to us. We only collect and use personal data in line with the provisions of the General Data Protection Regulation (GDPR) of the EU. Below, we outline both the information we collect during your visit to our website and how we use this data.



The body responsible in terms of the data protection law is:

Sprachenakademie Aachen gemeinnützige GmbH
Buchkremerstraße 6
52062 Aachen

Telephone: +49 241-920 40 0
Fax: +49 241-920 40 18
Email: datenschutz [at] spraachen [dot] de



Your internet browser transmits the following data to our web server automatically, upon accessing our website:

  • date and time of the access,
  • the URL of the redirecting website,
  • the retrieved files,
  • the amount of data sent,
  • the browser type and version,
  • the operating system
  • and your IP address.

This data is stored separately from any other data you might provide relating to the use of our offer. We are unable to assign this data to a particular individual. We use the access data to improve our internet services, for statistical purposes and also for internal market research. For this purpose, we create an anonymised user profile from the above mentioned data.



We collect, process, and store personal data in connection with the use of the numerous functions that our site offers. Below, we outline what happens to this data:

  • Online forms:
    Data collected via our forms is only used to process the queries that have been completed and transmitted by the sender of the respective forms. By consenting to the processing of data, which you provide by submitting the form, you agree to the transmission and storage of personal data on our server, for the provision of advice and services.
  • Cookies:
    We use so-called ‘cookies’ to expand the range of our internet services and to make them easier for you to use. The use of cookies allows us to access website data stored on your device. You also have the option of disabling cookies on your device through the respective settings in your browser, e.g. by enabling ‘do not track’, by only allowing cookies in individual cases or by activating the automatic deletion of cookies after your browser is closed. The deactivation of cookies might reduce the functionality of our website.
    We use the analytics platform Matomo. Matamo is an open-source software that analyses the visitors’ traffic on the website. The information generated by the cookie, based on your use of our website, is stored on a web server in Germany and is not shared with third parties. The IP address is anonymised before it is processed and stored. You can deactivate the access here if you disagree with the storage and usage of your data by Matomo. In this case, an ‘opt-out cookie’ will be set, that will prevent the storage of usage data by Matomo. Keep in mind that, should you delete all your cookies, the ‘Matamo opt-out cookie’ will also be deleted. You will have to activate the ‘opt-out’ option upon revisiting our site.

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  • Use of Google Maps:
    This website uses Google Maps to display locations. By using this website, you agree that the data you enter is automatically collected, processed, and used by Google, its representatives or third parties. More information can be found on Google’s Privacy & Terms website for Germany:


We collect, process and save personal data only for the purpose of handling enquiries and, if required, for the execution of contracts. We only pass on personal data to third parties if it is necessary for the fulfilment of our contractual obligations with cooperating partners, as part of a closed agreement. The transfer of data to public authorities that are entitled to information, for example, social insurance agencies, the Federal Department of Labour, the police or regulatory authorities, only takes place within the framework of the statutory obligation or judicial decision to provide information. We do not pass on personal data to third parties, except for the purposes disclosed above.



We ensure the use of technical and organisational measures during the collection, storage and processing of personal data, in order to ensure that third parties cannot access it. We are unable to provide complete data protection when communicating via email. Please keep in mind that email content is transferred in unencrypted form. Therefore, we accept no liability for unauthorised access by third parties, that occurs as the result of the transmission of unencrypted emails. We assume that we can also reply to your emails in unencrypted form. Please indicate in your email if you do not wish to receive a reply via this method. Furthermore, we ask you to send us any files, for example, job applications, in PDF format only. We do not open any zipped files like WinZip, WinRAR, 7Zip, and so forth. We recommend the use of postal services for transmitting sensitive data.



According to Section 15, as a user of our internet service, you are entitled to receive information about any of your personal data that is stored, free of charge and without provision of reasons. According to Section 20, you also have the right to request your personal data from us in a directly transmittable (digital) format. According to Section 17, you are entitled to have your collected data blocked, corrected, or deleted by us. Furthermore, Section 21 provides you with the right to revoke any given declaration of consent without giving reasons. The revocation is free and can be sent to Sprachenakademie Aachen, via regular post, email, or fax. We would also like to point out your right to lodge a complaint with the responsible regulatory authorities, according to Section 77.



Our data protection officer is at your service for questions concerning data protection:


Sprachenakademie Aachen GmbH
Buchkremer Straße 6
52062 Aachen

Email: datenschutz [at] spraachen [dot] de



Last updated: May 2018